PRIVACY POLICY
This policy was last reviewed and updated on 16th June 2025.
Centurion Garage Doors Pty Ltd (“CGD”) values and respects the privacy of the people we deal with. CGD is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (“Privacy Act”) and other applicable privacy laws and regulations.
This Privacy Policy (“Policy”) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identified you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on your dealings with us or what you have chosen to share with us.
Generally, the personal information we collect about you may include:
- Your name;
- Email address;
- Home address;
- Phone number.
CGD may also collect anonymous information via website engagement. The collection of this type of information does not provide CGD with access to any personal information from the visitor and only concerns website traffic.
If we collect any other sensitive information, we will do so only with your consent, if it necessary to assist in organising a service or installation to your address. We will ensure appropriate measures are taken in order to protect the security of this information.
You do not have to provide us with your personal information. However, if you choose to deal with us in this way, or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
CGD will only use the personal information you have chosen to provide to us for the purpose of which you provided it. We will not use it for any other purpose without your consent.
How do we collect your personal information?
CGD may collect personal information in a variety of ways, including:
- Providing information to us over the phone;
- Providing information in person;
- Making an online enquiry via our website;
- Emailing a company representative;
- Participating in surveys or questionnaires;
- Applying for a position with CGD as an employee or contractor.
Collecting personal information from third parties
We may also collect your personal information from third parties. This may include a builder or dealer associated with the purchase and installation of our products. We collect this information in order to assist with any current or ongoing queries or issues you may be experiencing. This allows us to contact you directly so we can advise you accordingly.
How do we use your personal information?
We use personal information for many purposes in connection with the functions and activities of the business.
The collection of personal information is used to allow CGD to identify new and existing customers and assist with queries, concerns, register warranties and provide a wide range of services. This information will be required to identify you in our system and ensure that we have the required information on hand to assist you further.
The collection of anonymous information is used to provide CGD with an insight into website traffic and engagement. This information is for internal benefit only and is not published to external sources.
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. CGD may be compelled under legal circumstances to disclose your personal information. We may also need to disclose your information in circumstances where a third party is required to provide the service you have requested.
Other than stated above, we do not disclose personal information that you provide us to any person or organisation outside of CGD unless you provide us with authority to do so.
Sale or transfer of personal information
Under no circumstances will CGD sell or transfer any personal information you have disclosed to us.
Protection of personal information
CGD will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
- Maintaining robust physical and online security of our premises and databases/records;
- Taking measures to restrict access to personal information to only personnel that require access to that information;
- Having technological measures in place for protection from cyber-attacks (e.g. anti-virus software, fire wall protection).
You are solely responsible for maintaining the secrecy of any passwords or information that may give a person access to your personal information.
Retention of personal information
Your personal information will be kept stored against any customer order you have in our system. This is to allow us to easily identify and correspond regarding any query or issue you may have related to your order post installation.
How to access and correct your personal information
CGD will endeavour to keep your personal information accurate, complete, and up to date.
If you wish to make a request to correct the personal information we hold about you, you should make a request by contacting us via email. Requests may require verification of identity depending on the type of personal information that requires change.
Links to third party sites
CGD’s website may contain links to websites operated by third parties. If you access a third party website through our website, personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or their website, and we are not responsible for the privacy policies or the content of any third party provider or website.
We encourage you to read their respective privacy policies.
Enquiries and complaints
You may wish to contact CGD to make a complaint or enquire about how we manage and store personal information. For either of these requests, please contact us via https://www.cgdoors.com.au/contact-us/.
Note: we may require proof of your identity and full details of your request before we can process your complaint.
If you make a complaint, we will endeavour to respond promptly. However, please allow for a reasonable amount of time in order for the complaint to receive proper attention. We will keep a record of your complaint and keep you up to date on the steps we are taking to help resolve it.
For more information on privacy generally, or if you are not satisfied with the outcome of your privacy related complaint, you may wish to contact the Office of the Australian Information Commissioner at www.aoic.gov.au or on 1300 363 992.
Change in Privacy Policy
As we plan to ensure our Privacy Policy remains current, this policy is subject to change.
We may modify this policy at any time, in our sole discretion, and all modifications will be effective immediately upon our posting of the modifications on this website.
Please return periodically to review our privacy policy.