Frequently Asked Questions

All your Garage Door Questions Answered Here

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  • Do I need a door lock?

    It may not be necessary to have a lock, if an electric garage door opener has been or will be installed on your door. Newer electric openers function as the lock, making it unlikely that someone would be able to lift your door from the outside. If you have an older opener, check to see if your door can be lifted from the outside. It is not recommend that you install a lock with an opener, because someone accidentally may try to open the door automatically when it is physically locked, possibly causing damage. A lock should be considered if you do not intend to have an automatic garage door opener.
  • How do I exit my property if there is a power failure?

    Disengage the opener to switch your garage door into manual mode. Refer to your instruction manual for further information. Once you have exited the garage or property you can lower the door and re-engage the opener to securely lock.
  • How do I programme my new remote?

    The coding procedure for remote transmitters varies depending on the type of motor and coding instructions should accompany the purchase of any new remotes. We recommend that customers purchase a Centurion Garage Doors remote transmitter, as generic remote controls are not usually compatible and operate on a different radio platform.
  • How do I purchase a new remote transmitter?

    Centurion’s remote transmitters can be purchased via our online web store which is linked to this website.
  • How far from the door will my hand transmitter work?

    The hand transmitter works on radio signals, and variables such as location, radio interference in the area, and battery strength can influence the signal between the garage door and the remote control. We recommend operating the door from a maximum distance of 20m but only when the door is in clear sight of the operator.
  • Should I wash my garage door?

    Yes, surface contaminants can build up and damage the surface coating of your door. As a good rule of thumb, it is recommended that you wash the coasted surface of your garage door when washing your car.
  • What is the difference between a Tilt Door / Roller Door / Sectional or Panel door?

    A Roller Door rolls up vertically in the opening around a circular drum wheel. When opened the majority of the reel usually sits above the door opening.

    A 'Sectional Overhead door' or 'Panel door' is made up of horizontal panels, which have wheels that slide up along tracks section by section to lay parallel with the garage roof when open. Some panel doors fold upwards along a vertical track.

    A Tilt door is a single section that pivots in the garage opening and lifts in one piece to the open position, supported by J-Type or T-Type Hardware. Its movement can be controlled within horizontal and vertical track, horizontal track, or vertical track.
  • What type of care and maintenance is required for my garage door or opener?

    Your garage door is the largest moving part in your home and needs regular maintenance in order to prolong its life and operate safely. Please refer to the maintenance instructions that came with your Centurion garage door and ensure you schedule annual door services.
  • Sometimes my door opens by itself?

    This could be due to radio frequency interference, a faulty transmitter, or someone in your vicinity has their transmitter coded to your door. Construction equipment operated by wireless transmission, baby monitors and other like equipment have been identified as possible causes of radio frequency interference.
  • Why does the door reverse before it completes the close cycle?

    The opener is sensing an obstruction or operational resistance – this could be a physical object in the doorway or perhaps the door is binding or not running as freely as it should during its travel. The force margin settings may need to be adjusted and retested. If there is no physical obstruction then this is often a sign the door and opener are due for maintenance or service, please contact or call a Professional Garage Door Technician.